If you want to return an item, please let us know at firstname.lastname@example.org within 5 days of receiving your Kowtow online store order, providing your reasons and/or exchange requirements.
• All items must be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale.
• All items must be returned with proof of purchase from the Kowtow online store.
• All items must be returned in a secure and waterproof courier bag.
• All items must be returned to Kowtow within 14 days of receiving your order and no refunds will be issued past this timeframe.
• We recommend using a tracked service as Kowtow cannot take responsibility for lost packages. Until your return is received by Kowtow, it is your responsibility.
• All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We are unable to exchange/refund used, laundered or customer damaged goods.
• We are unable to exchange/refund briefs.
• The cost of delivery for returns is not refundable.
• A further delivery charge will be required for sending out all exchanges.
Full Priced Items
We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available, a credit note (valid for 3 months) or refund (through your original payment method).
Sale Items, Promo Code Offers And Discounted Items
We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available or an online credit note of equal value to the price of the returned item (valid for 3 months).
No refunds on sale or discounted items or purchases made with a sale promo code.
Courier returns to
Level 5, 138-140 Wakefield Street
P: +64 4 9165325
Once we receive your return, please allow 5 to 7 working days for exchanges/refunds/credit notes to be processed. We will endeavour to keep you updated on the status of your return.
If you have any queries regarding returns or refunds please email us at email@example.com or call us on +64 4 916 5325.
We are open Mon-Fri 8:00am-4:30pm (New Zealand time).