Returns

If you want to return an item, please let us know at returns@kowtowclothing.com within 5 days of receiving your Kowtow online store order, providing your reasons and/or exchange requirements.

Returns Policy

• All items must be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale.
• All items must be returned with proof of purchase from the Kowtow online store.
• All items must be returned in a secure and waterproof courier bag.
• All returns must be received by Kowtow within 30 days of delivery.
• We recommend using a tracked service as Kowtow cannot take responsibility for lost packages. Until your return is received by Kowtow, it is your responsibility.
• All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We are unable to exchange/refund used, laundered or customer damaged goods.
• We are unable to exchange/refund briefs.
• The cost of delivery for returns is not refundable.
• A further delivery charge will be required for sending out all exchanges.

Full Priced Items

We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available, a credit note (valid for 3 months) or refund (through your original payment method).

Sale Items, Promo Code Offers And Discounted Items

We will happily offer you the option to exchange items that do not fit correctly and swap them for the right size if available or an online credit note of value equal to the price of the returned item (valid for 3 months).
No refunds on sale items or purchases made with a promo code.

Courier returns to

Kowtow
Anvil House
Level 5, 138-140 Wakefield Street
Wellington 6011 
New Zealand
P: +64 4 9165325

Once we receive your return, please allow 5 to 7 working days for exchanges/refunds/credit notes to be processed. We will endeavour to keep you updated on the status of your return.

Questions

If you have any queries regarding returns or refunds please email us at returns@kowtowclothing.com or call us on +64 4 916 5325.
We are open Mon-Fri 8:00am-4:30pm (New Zealand time).