Shipping

Free Shipping: New Zealand Spend Over $100, Australia Over $200, Worldwide Over $350.

• All prices are shown in New Zealand dollars.
• Orders are unable to be delivered to PO Boxes. Please bear this in mind when supplying your shipping address.
• Delivery time are estimates and not guaranteed timeframes.
• All orders are sent by tracked courier in a NZ made 100% recycled card box, which is fully recyclable.
• International Deliveries are estimates and Kowtow won't be held responsible for customs hold ups and roadblocks that may occur.


Country Cost Courier Service Expected Arrival
New Zealand Free for purchases over $100
$8 for purchases under $100
PBT Couriers
Track here
2-5 working days
Australia Free for purchases over $200
$20 for purchases under $200
DHL Express Couriers
Track here
4-6 working days
Japan Free for purchases over $350
$25 for purchases under $350
DHL Express Couriers
Track here
5-7 working days
Rest of the World Free for purchases over $350
$40 for purchases under $350
DHL Express Couriers
Track here
5-7 working days

Overseas Import Taxes

When you make a purchase with Kowtow you are liable for all Duties and Taxes on your order. In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees, duties and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Orders placed in New Zealand will not incur any duties or taxes.

Missing Parcels

It is important you fill in your correct address when ordering. Kowtow cannot accept responsibility for the wrong address being used with an order. Please email us if your garment does not arrive within the expected delivery time frame. Our next step will be to lodge an enquiry for you with the relevant postal service. The postal service will then get in contact with you with an update. The whole process can take up to 2 months. It is safer if you can have your items delivered when you are present as our courier does not require a signature upon delivery. Please provide a secure daytime delivery address.

Questions

If you need to chase an order or have any questions please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon-Fri 8.00am-4.30pm (NZ time).